Ben Coleman

Digital Adoption:

How do you know when users have fully adopted your Salesforce system? You’re probably aware of the adage: “you can’t manage what you can’t measure” and measuring Digital Adoption on your Salesforce system is somewhat difficult.  Without good Digital Adoption, you’re unlikely to achieve the full ROI on your investments in Digital Applications. One approach […]

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Did you know there are approximately 6.32 million people living in fuel poverty which could rise to 8.5 million by the end of the year?

Rising energy costs coupled with rising inflation is delivering many families the ultimatum of having to choose between heating their home, paying their rent or feeding their children. At Performa IT we are committed to ensuring we help everybody reduce their energy bills so they never have to make the choice between heating and other

Did you know there are approximately 6.32 million people living in fuel poverty which could rise to 8.5 million by the end of the year? Read More »

Lightning Experience Pages

Users can often experience issues with Lightning experience pages load times. Within this article we explain how Salesforce® Lightning pages work and issues affecting these pages. Within Salesforce® Classic, web pages are generated via the Salesforce Instance and then displayed on a user’s desktop or mobile device. Salesforce® Lightning pages work in a different way,

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Process Efficiency – 5 Critical Elements to Consider

Do you glaze over when conversations turn to improving efficiency?  Do you even know what efficiency really means in the context of business processes? Organisations know that employee efficiency is one the solutions to productivity and ultimately, this is the reason behind significant investments in applications software. In theory, deploying a contemporary software solution like

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How an implementation partner helps you get the most out of your CRM investment.

If you’ve already invested in Salesforce, or are considering doing so, then you probably already appreciate how CRM capability is extremely powerful to grow your business. You can… ✔️Accelerate sales ✔️Increase revenue ✔️Have a single view of every customer and every interaction ✔️Automate tasks and messaging …and much more. While it may be tempting to

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What is The App Exchange

The Salesforce AppExchange is the leading enterprise cloud marketplace. It’s where you’ll find over 5,000 solutions to help extend Salesforce into any one of your departments in whichever industry. Showing more than 80,000 customer reviews. And featuring over 1,000 consultants to bring the expertise to drive business transformations. Boasting more than 6.5 million installs already,

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