Find out how we implemented standard procedure across DPD Ireland’s CRM

The Client

DPD Ireland, was founded in 1986 and is now Ireland’s largest and most technologically advanced dedicated parcel delivery company. Based in Athlone Co. Westmeath.

They have expanded from 10 to 35 depots, handling over 35 million parcels per year.

Their Challenge

A disjointed view of customer account: “With an expanding customer base it is almost impossible to keep track manually of details, events and cases that occur during each customer journey. The risk of delayed responses, missed opportunities and the difficulty in reporting on service performance and customer value was no longer tolerable.” 

Our Solutions

✔️Expanding the customer base to keep track of details, events and cases that occur during each customer journey.

✔️Streamlining processes and providing a holistic customer view.

✔️Capturing all the details, from leads to conversions and customer interactions, which gives their account managers valuable information at their fingertips.

✔️ Better performance management by having a standardised platform across all of their customer service teams.

“Unlike other consultancies I’ve come across PerformaIT aren’t just about selling the biggest solution. They have a good way of communicating that builds the relationship, ensuring that we were fully aware of what would be required to make the project a success, and explaining in a language that suited the various audiences they dealt with throughout the project.” – Maeve Dwyer