How Ribeye launches top-end Quality Control and After Sales Service

The Client

A family-owned and family-run British manufacturer of Rigid Inflatable Boats and high-spec Superyacht Tenders established in 1998. 

They’re based in Dartmouth, and serve the UK leisure market and international high net worth clients.

Their Challenge

Ribeye wanted to build on their initial Salesforce® CRM success and was looking to use the platform to encompass more of the design, manufacturing and scheduling process. As well as ramp up quality control and improve the customer experience.

Benefits of Performa IT’s implementations

✔️Increased quality control and visibility of quality check data

✔️Increase visibility into workflow

✔️The ability to properly cost out warranties to monitor prices and After Sales expenditure

✔️Increased visibility in the production process

✔️Driving production & efficiency

✔️Fulfilling customer requests and non-standard specifications

“It’s refreshing to work with a long-term solution-focussed partner with the capability to bring the business’s vision to life.”

– Martyn Ruskin (After Sales and Customer Experience Manager)

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