Enhancing the value of Salesforce requires a well thought-out plan and a team of experts who understand the unique needs of your business and can work seamlessly with your organisation to boost your productivity and guarantee success. That’s where we come in.

Whether you’re a FTSE 100 company or an SME there’s a lot you can do with Salesforce®. But don’t get overwhelmed.

It’s important to note that while Salesforce has many powerful features, no single solution can unlock its full potential on its own. Successfully leveraging the platform often requires a combination of factors, including proper setup, customization, training, and adoption by end users.

That’s why we are your solution to unlocking Salesforce’s’ full potential!

Why do you need a Salesforce Partner?

Whilst Salesforce’s user-friendly point and click style setup allows users to configure their own system, an experienced partner can perfectly tailor your Salesforce CRM products to enhance and align to your unique business. Perhaps you require a custom app or simply a helpful support team to answer questions and assist with projects.

By working with Performa IT you will rapidly unlock the maximum value from your CRM investment, whatever stage of the Salesforce® journey you’re on, with the helping hand of a Certified Professional Salesforce® Partner like us you can rest assured your goals will be met.

Keep scrolling to find out how we helped DPD achieve their success.

DPD UK serves major High Street and online brands with B2B and B2C parcel delivery. It was designated the UK’s favourite parcel company since 2013 by moneysavingexpert.com
As a £2.2bn turnover business, the company has about 22 000 employees, taking up to 50 000 calls per day.

Their Challenge

Maximising ROI on the Salesforce platform: “We had a lot of business processes that weren’t that efficient and a heavy reliance on spreadsheets across most departments. As a result there was a lack of data readily available to help the business be proactive and identify trends and opportunities. Our incumbent Salesforce advisers were adding to the problem in some ways because there was a high turnover of consultants. We were never dealing with the same people so this introduced quite a lot of delay.”

Our Solutions

Business Process Analysis and redesign.
• Innovative and custom-built app integrations.
• Reconfiguration of sales processes, making them smoother and more efficient.
• Streamlining and integrating insurance systems. “We saved £40 000 in the first year alone.”
• The availability of more data from reengineered and automated business processes: allowing DPD Uk to perform better forecasts and identify trends sooner.
• Six figure call centre savings

“Our Salesforce Call Centre implementation that Performa IT helped design and specify is one that we’re particularly proud of. In fact it’s become a bit of a beacon for Salesforce. They send big corporate clients to us to showcase what we’ve done. Even though I say it myself I think it’s the best example of a Salesforce call centre in the world at the moment.”

 – Adam Hooper, head of Salesforce DPD UK

Save yourself time and overwhelm by choosing a Salesforce® Partner with expert knowledge, commercial awareness and an agile approach to help you scope and shape your platform and smash your business goals.