Salesforce Support
& Managed Services
Pre pay as you go Salesforce Support
At Performa IT we can run a minimal commitment pre pay as you go service.
The pre pay as you go support service entitles you to any Salesforce or Pardot related service from Performa IT (we don’t have a restricted set menu unlike most other support providers and Salesforce Premier Support). This support could be Admin, Consulting, Advanced Customisation, APEX / VF and Lightning Component Development, Integration works, Question and Answer, training or just small change requests.
You can purchase credits in day blocks and call upon your credit when you are in need of Salesforce or Pardot assistance.
“We have no limit on this service and no ongoing commitment!”
We have clients who have their own in house Salesforce Admin use this service so they have access to our services for any tasks which may be beyond their own skill set. Some companies also use the service as a backup when their own member of staff is on sick leave or annual leave so they can still maintain service.
For clients with an in house admin we can provide at request full documentation of how we have implemented changes so that the member of staff can keep the details and refer to them in the future potentially negating the need to ask us to keep doing repetitive tasks because their admin can refer back to our notes.
Already a pre pay as you go customer?
Requests must be raised via our email address support@performa-it.co.uk. Once the ticket has been raised we will respond via email or phone within a maximum of 24 hours (typically we respond and resolve within 1 business day depending on the time the request is raised and complexity). We recommend you only provide our support email address to a small number of gatekeepers in order that you control the usage of the credits.
If you would like to see a balance of time purchased vs used then you can submit a request and we will provide you with a usage report. Credits are valid for up to one year from the date of purchase (invoice date).
We always honour the discounted rate charged for initial implementation to our clients who chose to implement with us as a gesture of goodwill and thanks for your ongoing custom.
Whether you’re a FTSE 100 company or an SME there’s a lot you can do with Salesforce®. But don’t get overwhelmed.
It’s important to note that while Salesforce has many powerful features, no single solution can unlock its full potential on its own. Successfully leveraging the platform often requires a combination of factors, including proper setup, customization, training, and adoption by end users. What you also need is the guidance, support and advice of a company that can help you avoid the pitfalls, walk you through the process and help you make the most of what the ultimate automation systems can deliver.
Trusted support for your internal team to increase confidence and expertise
An extensive Salesforce resource pool to use as and when you need
Constant improvement of your Salesforce org with our specialist skills
We can
enhance it
We can optimise your current Salesforce CRM and improve the productivity of your users.
We can
customise it
If you’re finding it hard to source the correct app or solution for your business we can create custom apps for you.
We can
teach it
We offer customised Salesforce system training for your staff, designed specifically to your company’s needs.
We can
take care of it
We can make sure that your Salesforce or Pardot implementation is running smoothly and up-to-date.
Contracted Support
If you require a quicker turnaround on your requests and to gain further value from Performa IT resource, we offer a reduced rate for contracted support provided that a client commits to a minimum term of 3 months to perform work on their Salesforce org/projects.
Take a look at the table below to compare pre-pay as you go and contracted options.
| Feature | PAYG | Contract |
| No Commitment | Y | N |
| Commitment to min 3 months contract | N | Y |
| Monday.com to manage the engagement | N | Y |
| Use of Gearset DevOPS Toolset (by P-IT team on your works) | N | Y |
| Dedicated Point of Contact | N | Y |
| Ring fenced resource | N | Y |
| Prioritised Support Response (above PAYG requests) | N | Y |
| Weekly management meeting | N | Y |
| Discounted Rate | N | Y |
Managed Services
The demand for Salesforce resource is at an all time high, and more than most we understand the need for a varied talent pool to keep your Salesforce in top condition and continuously improving. For larger organisations, we offer a full managed service package for quality Salesforce system maintenance that leaves you free to focus on scaling and developing your business. Whether you have an internal team that needs some more recruits or would like us to act as your own Salesforce function – we have you covered.
Give us a call on 0117 230 2390 or email us at hello@performa-it.co.uk for more information.